How long will my order take to arrive after I purchase? 

Please keep in mind when ordering our products that they do take some time to produce as each product goes through a special process. Items will be processed accordingly. For any information in regards to your order please use the contact from or contact us at support@alternativegrey.com always include your confirmation number in the subject when emailing. 

How is shipping calculated? 

Shipping is directly calculated by the carrier service.

International orders, tariffs, and customs. 

All tariffs/taxes/duties/importing on international orders are the responsibility of the customer to pay and will be assessed and charged upon checkout. Customer is responsible after confirmation order ships out and is to deal with carrier services directly for additional shipping information. 

Who can I contact about my order for any information?

Please use our contact form and someone from our team will get back to you in a timely manner. Thank you. 

Returns and Cancellations.

Due to the ongoing global pandemic, we are not accepting returns. We also do not have a cancellation policy. Thank you for understanding. For additional support email us at support@alternativegrey.com

How do I know what size I am? 

Please find our sizing guide page in the menu.

Who can I talk to about Collaborations? 

For collaboration request, please contact us at support@alternativegrey.com